📦 Shipping Policy (EU–Compliant) / Політика доставки

1. Processing Time / Час обробки замовлення

All orders are mostly processed within 2–4 business days.

Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Zones & Delivery Times / Зони доставки та строки

We currently ship to:

• EU countries (Poland, Germany), Ukraine

Estimated delivery times:

• EU: 3–7 business days ( 2-4 days handling time), Ukraine 7-14 days

Please note: Delivery delays may occur due to customs, holidays, or carrier issues.
Зверніть увагу: можлива затримка доставки через митницю, свята або логістичні служби.

3. Shipping Rates / Вартість доставки

Shipping rates are calculated at checkout based on the destination, order sum.
Вартість доставки розраховується автоматично на етапі оформлення замовлення залежно від країни, суми замовлення.

*Shipping fee based on orders price:*

**Germany and Poland orders 150 - 650 euro have free shipping, orders up to 149.99 euro have 7 euro delivery fee, Order above 650 euro have 20 euro delivery fee

**Ukraine- All orders are 20 euro delivery fee

Free shipping may be offered during promotions.
Безкоштовна доставка можлива під час акцій 

4. Order Tracking / Відстеження замовлення

Once your order is shipped, you will will be provided a tracking number.
Після відправлення ви отримаєте електронного листа з номером відстеження.

Tracking updates may take 24–48 hours to appear.
Оновлення статусу може з’явитись через 24–48 годин.

5. Customs, Duties & Taxes / Митні платежі та податки

Customers are responsible for any customs or import duties applied in their country.
Покупець несе відповідальність за оплату мита або податків у своїй країні.

We are not liable for delays caused by customs.
Магазин не несе відповідальності за затримки на митниці.

EU Returns & Refunds Policy (Compliant with EU Consumer Rights)

6. EU right of withdrawal and return conditions

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase without giving a reason within 14 days after you, or a person you nominate other than the carrier, receives the goods. Exceptions are explained in the next section.

To exercise this right, notify us at support@stripedcatstore.com with a clear statement that you wish to withdraw from your purchase. Include your order number or other information identifying the purchase. You may use the model withdrawal form, but you are not required to do so. Our approval is not required to exercise your statutory right of withdrawal.

After notifying us, you must send the goods back within 14 days. Contact us for the correct return address; the dispatch address may not be the return address.

You may inspect the goods as you would in a shop to establish their nature, characteristics and functioning. You are responsible only for any diminished value caused by handling beyond what is necessary for that inspection, where permitted by applicable law.

 Missing original packaging or tags does not automatically remove your statutory right of withdrawal.

These withdrawal conditions do not limit your statutory rights concerning faulty, damaged, incorrect or otherwise non-conforming goods.

1. Exceptions to the right of withdrawal

The EU 14-day right of withdrawal may not apply to goods made to your specifications or clearly personalised, or to sealed goods that are unsuitable for return for health-protection or hygiene reasons once their seal has been broken after delivery.

Items are not excluded solely because they are discounted, or because they belong to a category such as baby products, underwear, swimwear or beauty products. Any applicable exception must meet the legal requirements.

These exceptions do not affect your statutory rights if goods are faulty, damaged, incorrect or otherwise do not conform to your order.

1. Return shipping costs

For a change-of-mind return under the EU right of withdrawal, you are responsible for the direct cost of return shipping, provided that we informed you of this responsibility before purchase.

If an item arrives damaged, or is not the item you ordered, we will arrange an appropriate remedy at no cost to you, including necessary return shipping.

Contact support@stripedcatstore.com for the correct return address and instructions. The dispatch address may not be the return address. Requesting instructions does not limit your statutory rights.

1. Damaged, faulty or incorrect items

If an item  arrives damaged, or is not the item you ordered, we will arrange an appropriate remedy at no cost to you, including necessary return shipping.”

“If your order arrives damaged, contains an incorrect item, or develops a fault,    contact support@stripedcatstore.com as soon as reasonably possible.”

“We will assess the issue and provide the remedy required by applicable consumer law, which may include repair, replacement, a price reduction or a refund. These provisions do not limit your statutory rights.”